Frequently Asked Questions

Find answers to common questions about orders, reservations, membership, and more.

Still have questions?

Our team is here to help. Reach out and we'll get back to you as soon as possible.

Call Us

(242) 367-4847

Email Us

[email protected]

Visit Us

Mon-Sun, See Hours

Frequently Asked Questions

How do I place an order for takeout or delivery?

What are your delivery hours?

Is there a minimum order for delivery?

Can I modify or cancel my order after placing it?

Do you offer catering services?

How do I make a reservation?

Can I modify my reservation?

What is your cancellation policy?

Do you accept walk-ins?

How early should I arrive for my reservation?

Can I request a specific table or seating area?

What are the benefits of Club VIP membership?

How do I become a member?

How do I check my membership points balance?

Do membership points expire?

Can I use my membership benefits for takeout and delivery orders?

Can I transfer or share my membership?

I forgot my password. How do I reset it?

How do I update my account information?

I'm not receiving emails from Club VIP. What should I do?

How do I delete my account?

Is my personal information secure?

What payment methods do you accept?

Can I get a refund if I'm not satisfied with my order?

How long do refunds take to process?

Do you offer gift certificates?

Can I use multiple gift certificates on one order?

What if my gift certificate is lost or stolen?

What are your hours of operation?

Where are you located?

Do you have parking available?

Are you family-friendly?

Do you accommodate dietary restrictions?

Can I host a private event at Club VIP?

How can I provide feedback about my experience?

Do you offer Wi-Fi for guests?

Still have questions?

Call Us

Email Us

Visit Us