Frequently asked questions.

Business OS manages the program for Club VIP, including applications, personal digital cards, membership status, points, benefits and purchase records in your customer account. Club VIP offers the benefits and its staff verify membership payments, cardholders and redemptions.

No. You can browse the menu and order through your customer account without joining. Membership adds points and the benefits of your chosen plan.

Silver is free. Gold is B$130 per year and Platinum is B$265 per year. Paid plans last 12 months and renew manually; there is no automatic renewal charge. See the membership page for the current benefits and terms.

Open Memberships & Digital Card or choose Membership & digital card in your customer dashboard. Sign in or create an account, review your full name and personal mobile number, choose a plan and accept the personal membership terms. Business OS saves the application to your customer account.

This is the planned purchase flow once Club VIP's payment gateway is integrated and online membership payments are enabled. You will be able to choose Gold or Platinum, review the annual price and pay from your customer profile. Business OS will activate the paid membership or renewal after payment is confirmed and update your digital card and account record. Online membership payments are not available yet. For now, apply online, then pay at the Club VIP register with a team member. Your application remains pending until payment is verified and your paid membership is activated in Business OS. Renewals remain manual, with no automatic renewal charge.

For now, a paid application stays pending until Club VIP verifies its fully paid Business OS membership-fee receipt and activates the plan. Applying online does not currently take payment or activate paid benefits. When online membership checkout is available, Business OS will activate paid benefits after the gateway confirms successful payment. You receive a personal Silver card while a paid application awaits activation. Until online payments are available, you must pay at the Club VIP register with a team member.

Open your live digital card on your personal phone. It shows your name, unique CV member number, customer number, current membership and any paid expiry date. Staff can scan its rotating QR code or type the CV member number, then confirm that you are the named member. Show the card before payment so the purchase can be attached to your account.

Membership belongs to one person and is not transferable. Do not share your account, card or QR code. Open the live card for scanning because the QR code refreshes and expires. A screenshot or member number does not authorize someone else to use your benefits. Staff verify the cardholder; if scanning is unavailable, they can enter your CV member number.

Silver and Gold earn 1 point per eligible B$1 paid; Platinum earns 1.5 points. Eligible Food, Pastries and Beverages earn points on the amount remaining after discounts and redeemed points. Complimentary items, tax, tips, service charges, delivery fees, membership fees, gift certificate purchases, event tickets and birthday party packages are excluded. The 2026 activation gift uses the separate campaign terms below. Points post when the Business OS ticket is fully paid and closed, not when an unpaid order is submitted.

100 points equal B$1 of eligible food rewards. Redeem at least 500 whole points (B$5), up to 25% of eligible food after discounts and within your available balance. At online checkout, review the points and final price before confirming. In person, ask the cashier before payment. Points reserved on open orders are not available for another purchase.

Your membership page shows available points, pending reservations, points activity, benefits and applications. Your customer dashboard provides access to purchases and orders. Purchases made before the program started are not automatically awarded membership points.

Gold receives 5% and Platinum 10% off eligible regular-price dine-in and pickup food. Silver earns food points without a member food discount. Promotional and member food discounts do not stack; the better food discount applies. Delivery orders earn eligible points and may use a delivery credit, rather than the dine-in/pickup member food discount.

Gold includes one monthly delivery credit up to B$3 on an eligible food order of at least B$35. Platinum includes two monthly credits up to B$5 each on an eligible food order of at least B$50. Use one available credit per order. Minimums are measured after food promotions and before points redemption. You pay the remaining delivery fee. Delivery remains subject to location, availability and staff confirmation.

Standard delivery is B$6 for Marsh Harbor, B$7 for Dundas Town / Spring City and B$8 for Murphy Town. With an available qualifying Gold credit, the remaining fee is B$3, B$4 or B$5 respectively; with a Platinum credit, it is B$1, B$2 or B$3. Confirm your delivery address and selected area at checkout. Contact the team about locations outside these areas.

Delivery credits and the Platinum monthly drink reset on your membership monthly anniversary, rather than the first day of every calendar month. Unused allowances do not roll over or convert to cash or points. Reserved benefits count against the current allowance until staff complete or release the related reservation.

Join Club VIP membership to enjoy our birthday gift. Silver membership is free, and active Silver, Gold and Platinum members qualify. Celebrate with one complimentary drink or shot as a single unit, or use up to B$20 toward eligible drinks, shots or dessert on a larger receipt. Dessert requires a meal. Your birthday gift is valid on your birthday and the following six days, once per customer account per calendar year. See how the Birthday Club works and join membership here.

Yes. Platinum includes one selected monthly drink, up to a B$8 menu price, with an eligible dine-in food purchase of at least B$25 after discounts. This benefit does not apply to delivery or pickup. Birthday and monthly drink rewards cannot both be redeemed on the same ticket. Complimentary drinks earn no food points.

Active paid Gold and Platinum members can request a B$400 birthday party package including a DJ and dedicated server. Book at least 30 days ahead, with the event date within the paid membership term. One request per paid term is recorded. Staff must confirm availability, guest capacity, duration, DJ/server hours, payment or deposit, cancellation terms, taxes/service charges and other inclusions in writing. A request is not a confirmed booking or payment. Food, drinks and other extras are included only if expressly agreed.

Gold and Platinum renew manually. After paid benefits expire, your free Silver membership remains unless the account or card is suspended. Points expire after 12 months without a qualifying paid food purchase. Refunds affect the associated points; contact Club VIP for review of cancellations, benefit reservations, partial refunds or membership-fee refunds. A points adjustment is separate from a money refund.

No. You can see member offers through your account, while promotional email, SMS and WhatsApp choices remain separate. Choose or change these in your profile or communication preferences. Turning promotional messages off does not cancel already-paid membership benefits or points.

Use My profile to update your personal details and mobile numbers, and manage delivery addresses from your customer account. Your SMS number is also used for WhatsApp unless you specify another WhatsApp number. Confirm the delivery address for each order when needed. After the first required profile review, you can return to ordering and edit your profile intentionally whenever details change.

Contact Club VIP with your member number and order reference so the team can review the Business OS record. Do not send your password or a verification code. For a lost phone or suspected card misuse, ask the team to review your card and account access.

Start by joining Club VIP membership. Explore the plans and join, then sign in or create your customer account, choose your membership and complete the application. Silver is free; Gold and Platinum offer additional benefits. Keep your correct birthday on your customer profile so we can recognise your birthday and verify your eligibility. A customer account alone is not an active membership.

Active Silver, Gold and Platinum members can receive a complimentary drink or shot, or dessert with a meal. On a larger receipt, the offer gives you up to B$20 off eligible drinks, shots or dessert only, not the meal or the whole bill. You pay any remaining amount. A single standalone drink or shot is complimentary as one unit, even if its menu price exceeds B$20. A non-alcoholic drink is an option. Platinum also retains its 200 birthday bonus points when the birthday reward is redeemed.

Your offer is valid for seven days: your birthday through the following six days. Check the expiry shown on your offer. It is not a birthday-month offer. There is one birthday gift per customer account per calendar year; changing the birthday on your profile does not create another gift.

Sign in to your membership account and digital card and show your birthday offer to the Club VIP team. The unique offer code belongs to your customer account and can be used once. Staff verify your active membership, identity, birthday, eligible items and expiry before applying it to your receipt. The offer is non-transferable. Alcohol requires staff age verification and is for guests aged 18 or over.

No. There is no cash, change or account credit for unused offer value. For example, B$12 of eligible items on a larger receipt receives a B$12 reduction, not B$20; the unused B$8 is not carried forward. The complimentary standalone drink or shot is one unit, not a cash allowance.

Keep your email and WhatsApp contact details current and choose the marketing channels you want in your profile. Membership does not automatically subscribe you to marketing. Once birthday messaging is activated, birthday greetings are scheduled for 6 AM local Club VIP time. WhatsApp greetings depend on WhatsApp messaging being available and your permission for that channel. Non-members who choose to receive greetings can be wished a happy birthday, but the gift is for active members.

Yes. Members who have chosen birthday communications can receive a reminder 30 days before their birthday once the program is activated. Request a birthday reservation and tell us your preferred date and group size. Gold and Platinum members can also ask about the separate member birthday party package described above. A request is subject to staff confirmation and availability; it does not confirm a booking.

Your birthday is optional on your customer profile, but we need the correct date and staff verification for a birthday benefit. Your birthday is not displayed publicly. You can still browse and order non-alcoholic items without adding it. Online alcohol orders without verified age information require review and approval by a manager or above before acceptance.