CUSTOMER INFORMATION
Cancellation & Refund Policy
Cancellation deadlines
Cancel bookings, catering and event bookings at least 7 days before the scheduled date. Cancel pastry orders at least 3 days before the agreed collection or delivery date. Contact hello@clubvip.fun with your name, reference and scheduled date, and retain our confirmation.
Deposits
Deposits are refundable when cancellation meets the applicable notice period. If cancellation is late, the deposit is forfeited. This late-cancellation rule concerns the deposit; it does not by itself establish a charge for any unpaid balance.
Custom birthday cakes
Confirm the cancellation deadline and deposit terms in your custom-cake quotation before accepting it. Do not assume the standard pastry deadline applies unless it is included in your agreed quotation.
Food orders and order problems
For an incorrect, missing or unsatisfactory item, contact us promptly with the order details so we can assess the issue and discuss a resolution. Changes to prepared food orders must be discussed directly with the team.
Refund processing
We will confirm the approved refund amount and processing arrangements with you. This website does not promise a fixed bank processing time.